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FAQ

When will I receive my box?

We ship by the last day of each month. Monthly subscribers can expect to receive a yARNaBLE box the first week of every month for as long as your subscription is active.  Quarterly subscribers will receive a yARNaBLE box the first week of the month following initial sign up and then quarterly for the duration of your selected plan. (please note that international packages may take longer to arrive)

When will I be charged?

Monthly subscriptions are charged upon sign up, and then on the 10th of each month thereafter. Quarterly subscriptions are charged upon sign up, and then once every three months on the 10th of the month thereafter. 

What's in the box?

Depending on your selection at sign up, each box contains either one or two  100 gram skein(s) of luxury hand dyed yarn in your chosen weight (Plush Sock or DK), plus member's only coupon codes, and 2-3 extra sample-sized treats or fiber related goodies designed to delight and inspire. 

How much is shipping?

Your yARNaBLE box ships USPS first class mail from New Hampshire. For domestic orders, shipping is calculated by your US  zip code and typical ranges between $3.50 - $5.00 / box depending on your location. Actual shipping will be calculated during checkout. Postage to our Canadian friends is a flat rate of $15.50 USD per box. Postage to all other international locations is a flat rate of $25.00 per box.  Any customs duty or tax imposed by your country outside of the US is not included in the shipping and is the responsibility of the buyer at time of delivery.

Prepayment accounts will automatically renew per your prepaid subscription term (3, 6, or 12 months).  Prepaid accounts cannot 'skip' months during subscription term, but can skip a subscription renewal.  For example, if you enroll in a 6 month subscription to receive January-June boxes, you are not able to skip months during that time frame, but you can skip the July billing and not receive July-December boxes. In addition, months nor portions of prepayment accounts can be refunded during enrolled subscription term. 

Let's Get Connected!

Click here to see a sneak peak of next month's yARNaBLE, find pattern favorites, discover what is inside yARNaBLE boxes, and connect on all social media sites.

Returns/Exchanges

Due to the nature of the subscription box, we do not offer returns or exchanges.  The sneak peek picture is available at the beginning of every month so you can skip any box that isn't for you.  You are unable to skip the first box you receive after signing up.

Gift Cards 

Q: How can I purchase a gift card? 

A: You will find gift cards under the Shop button found in the navigation menu at the top of this page, or you can Click Here to purchase a gift card.

Q: How do I redeem my gift card?

A:There are two ways to redeem a gift card. You can apply your gift card on the checkout page at time of order. You can create (or log into) your account and click the Redeem Gift Card button. 

Q: Can a gift card be used on an existing subscription?

A: Yes, if you have a gift card and an existing subscription, just log into your account and redeem your gift card. Your next renewal will then use whatever balance is on your card to pay for the renewal first and will use their credit card second.

Q: Can a gift card be used more than once?

A: Yes, as long as the gift card still has money on it.

Q: How do I check my gift card balance?

A: Your card balance is shown at the top of your account page. Click Here to log into your account to check your balance.

Q: Can I use a coupon code to purchase a gift card?

A: No, not at this time. Coupon codes are not available to use on a gift card.